Doug Lipp, bestselling author and internationally recognized expert on customer service, leadership, managing change and global competitiveness, talks about his book "Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees".
Doug Lipp helped create the first international version of the Disney University in Tokyo, Japan and led the training team at The Walt Disney Studios. He mentored under a number of Disney University visionaries, including the Disney University founder, Van France. Lipp consults with Fortune 100 corporations and travels the world speaking about the lessons he learned at the Disney University.
Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney University. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand.Find out more